What is Free shipping?

At the FREE shipping system, your order will be sent via economy post and it takes 4-6 weeks to deliver. But, sometimes it delivers within a week or two (This guarantee with our experience). However, you receive a tracking number for each shipment (Once we dispatched the order, you will receive the tracking number via email)

Okay, Where I can trace the package?

You can trace the package on the website we provide after your order, But, in a rare incident, your tracking would not work on the website. It doesn’t mean that your package is lost. This type of issue happens with the postal service system fault. It is beyond our control.

What is the other proof of shipping?

We take a photo of your package when we hand it over to the courier (The photo shows your address on the package). Therefore, you can contact our team (sales@acriltea.com) at any time and ask for a photo of the package. It ensures that we dispatched the package to your address.

What is the order processing time?

Your order will be dispatched from our warehouse within 3-5 business days (Shipping days are Wednesday, Friday, and Saturday)

If my order would not come after 6 weeks, What should I do?

You need to contact our team via sales@acriltea.com to check the status of the order. Our team will contact the postal service and check the status of the package and update you.

Do you have any expedited shipping methods?

Yes, contact us to use an expedited shipping method before we ship the order.

What should I do if my package holds at custom?

At the FREE shipping system, we send packages as gifts (On custom declaration), However, if the package would hold at your country custom, it is your responsibility to make clearance by visiting them. Therefore, make sure that your country has NO import restriction before you buy the goods.

Shipping for wholesale orders

If I order wholesale in bulk, What would be your shipping method?

Generally, we use the SEA shipping method for large orders, but if you request Air shipping we can arrange without any hesitation. However, we recommend the SEA shipping method. Read more on our shipping page

NOTE: Our shipping agent handles all your shipping requirements.